Webinar - Microsoft Digital Transformation with CRM solution showcase

Описание: https://www.endeavoursolutions.com/crm/
https://www.purelycrm.com/dynamics365...
We’re thrilled to be able to share some up to date commentary and solution showcase incorporating many of the recent 2024 and 2025 updates in CRM / Customer Experience / Portal / Case Management functions and capabilities via Microsoft and our specialized Purely CRM team at Endeavour Solutions. Special Guest Dhruv Patel, D365 Solution Architect, Endeavour Solutions.

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Chapters:
0:00 Intro
15:06 Dynamics 365 Contact Center
30:01 Power Portal
50:08 Intelligent Routing
55:35 Case Management

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