How Will AI Reshape the $50 Trillion Service Sector?

Описание: Listen to Prof Jochen's view of what the future will bring:
00:00 Trailer
00:48 Introduction to Professor Jochen Wirtz
01:20 What the Re-Industrialization Hype Misses
03:01 Growth Sectors in Services
03:40 Why is the Service Sector so Important for Wealth Creation?
04:20 Which B2C Service Sectors are Still Growing?
07:13 How B2B Services Make an Economy Efficient
08:10 Why and How Protecting Industries Hurts an Economy
09:16 What Makes an Economy an Efficient Service Hub?
10:10 What Did Singapore Get Right in Developing Its Service Sectors?
15:50 What Makes an Excellent Service Company?
17:27 Why are Shared Services so Critical for Service Excellence?
20:56 How Did Singapore Airlines (SIA) Become One of World’s Best Airlines?
28:50 SIA’s Cabin Crew “Thinks on Their Feet”!
31:50 How SIA Cuts Waste and Drives Productivity
39:00 What are the Key Technological Disruptions in Service Industries?
39:36 There Will be a Massive Changes in the Service Sectors!
47:14 Physical AI will Disrupt F2F Services
47:30 GenAI Meets Service Robots
48:02 Two Types of Service Robots
48:36 LLMs, LBMs & Agentic AI
51:57 No-Code Programming & Fleet Learning
54:22 How far are We Away from this Future?
01:02:10 Do We Need to Worry about Jobs?
01:06:47 What Advice Would You Give the Next Generation?