Introducing Solvvy - Next-Gen Chatbot & Customer Support Automation

Описание: Welcome to Solvvy - a true AI and Machine-Learning powered chatbot and customer support automation platform that delivers amazing customer experiences and instant resolutions 24-7.

Solvvy uses AI and Natural Language Processing to correctly interpret your customers’ comments and questions - however they are worded - and determine the core intent to guide them to the best resolution. Our platform combines learnings from millions of questions from leading global brands with specific “training” on your company’s past support requests to better adapt to how your customers phrase their issues and questions. With Solvvy, your team won't need to invest months building and maintaining variants of every type of question or keywords. Solvvy also learns and improves over time based on the votes of users and any input team.

In many cases, a customer who asks a basic question is instantly provided a specific answer (e.g. how-to steps, video) that is extracted directly from your company’s public-facing knowledge base - a capability we call Solvvy Answers. Solvvy regularly crawls and indexes your knowledge content, so that any changes to your Help Center content are automatically incorporated into Solvvy, with no additional maintenance needed.

For more complex queries or situations, Solvvy Workflows allow your team’s subject matter experts to quickly create fully customized, multi-step user journeys for customers. Workflows allow the users to make choices that guide them to a self-service resolution paths or to the optimal service channel for them. Best of all, Workflows can be triggered by the same natural language processing and intents previously described, so there's no extra training needed.

Solvvy Journeys ensure your customers get the right support experience at the right time by intelligently routing them to the optimal support channel. Seamlessly hand-off to chat, web, social, or phone, and guarantee customers are always getting a consistently great experience no matter where they need help. One size doesn’t always fit all, and Journeys provides unique experiences to your customers based on factors such as persona, issue category, or user tier, expediting agent support for the highest priority tickets.

Solvvy Insights give you a bird’s eye view of your support operations to help you make informed decisions using built-in performance reports. Insights also enables you with a powerful analytics dashboard to level up your support and identify new areas of opportunity. Identify help center content gaps and high-performing articles to equip your team with actionable analytics that can improve your customer experience over time. Categorize tickets to gain deep understanding of what types of issues your customers are struggling with.

To learn more, ask questions, or schedule a demo, please visit us at www.solvvy.com.