Gujarat CMO Samadhan Public Grievance Filing Guide | Gujarat CMO

Описание: This video provides a comprehensive guide on how citizens can file public grievances against various government offices, departments, and ministries in Gujarat through the official “Gujarat CMO – Samadhan Public Grievance Redressal System (PGRS)” portal. It explains the step-by-step procedure for submitting an online complaint, including user login, form completion, uploading documents, and tracking the grievance through the portal.

The guide also highlights the wide range of issues that can be reported, such as misuse of power by officials, inadequate civic services, delays in welfare schemes, land revenue disputes, and administrative inefficiencies. Additionally, it describes alternative channels available for lodging complaints, including phone calls, WhatsApp messages, and written representations to the Chief Minister’s Office.

The video further outlines the escalation process for unresolved grievances, beginning with the District or Department Grievance Cell and progressing to higher authorities, ultimately reaching the Chief Minister’s Grievance Cell if the issue is not addressed within 30 days.

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