Generative AI That’s Changing Contact Centers Forever

Описание: As someone who has felt the frustration of repeating details to agents, it’s exciting to explore how ElevateAI by NICE is reshaping customer experience. In this video, CX Today’s Charlie sits down with Ashley Griggs, Head of Sales and Strategic Partnerships at ElevateAI, to uncover how generative AI is revolutionizing the contact center.

Together, they break down what makes ElevateAI unique: a powerful, platform-agnostic API that democratizes AI for contact centers of any size. From transcription and auto-summarization to sentiment scoring, intent detection, and agent coaching, ElevateAI delivers enterprise-grade tools without the heavy cost or deployment burden.

🔴 Key takeaways:

How ElevateAI makes advanced CX technology accessible to all

Why auto summarization is the fastest “quick win” for contact centers

How intent and sentiment insights unlock smarter automation strategies

Real-world demos showing how easy ElevateAI APIs are to integrate

How Enlighten AI behavioral analytics boost coaching and CX quality

00:25 – What is ElevateAI
02:41 – The value of ElevateAI for contact centers
04:25 – Live API demo
06:46 – Auto summarization explained
11:12 – Other generative AI use cases
13:41 – Ask Elevate demo
17:10 – Enlighten AI models
21:03 – Getting started with ElevateAI

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