The Five C's of Service Catalog Management
Автор: Julie L. Mohr
Загружено: 2020-05-20
Просмотров: 174
Описание:
The Five C's of Service Catalog Management: Customer, Communication, Commitment, Change, and Culture
While the Service Catalog is one of the most important tools to understanding the value of a service provider, many implementations fail to tackle the important aspects of adoption. This session uncovers the critical role that the service catalog plays in organizational change. We will explore the important and often overlooked five C's of Service Catalog Management:
Developing a stronger understanding of the customer
Communication strategies
Establishing commitment from all stakeholders
Integrating the catalog into the change management process
Moving to a service-based culture
Повторяем попытку...
Доступные форматы для скачивания:
Скачать видео
-
Информация по загрузке:
