What every enterprise can learn from public GenAI failures | Human in the Loop Episode 15
Автор: Scale AI
Загружено: 2025-11-18
Просмотров: 135573
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Today on Human in the Loop, we talk about what happens when enterprise GenAI goes wrong. The team digs into recent public AI failures, reviewing the impact of each, whether they could have been prevented, and if so, how.
00:00 Introduction
00:42 How these headlines compare to our red-teaming customers
04:48 Air Canada’s customer service chatbot
12:31 Lenovo’s “Lena” chatbot
18:35 NYC’s MyCity chatbot
26:14 Pak ‘n’ Save’s meal generator
30:16 AI Hot Takes
Welcome to Human in the Loop.
Scale is the humanity-first AI company. We believe the most powerful and responsible AI systems are built with humans in the loop. And now, it’s also the inspiration behind our new video podcast series Human in the Loop: your guide to understanding what it takes to build and deploy real-world enterprise AI systems.
We share our learnings from working with the largest enterprises, foundation model builders, and governments to equip you with the insights you need to build practical, powerful AI systems in your organization.
Learn more: scale.com/enterprise/agentic-solutions
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