ServiceNow Washington: Red envelope procedure with Time-limited user roles

Описание: The Fireman, Red envelope, or break glass procedure is widely used to limit the amount of (permanent) Admins, while still allowing people to do Admin work when they need to.
In this first part you will learn what the procedure is, why it is important, and how the ServiceNow Time-limited user roles, introduced in the ServiceNow Washington Release, helps.

Stay tuned for the next episode, where we will go into ServiceNow and build our own Catalog item to request Admin access, request approval, and after approval grant the time-limited Admin user role.

Timestamps:
[ 0:00 ] - Intro
[ 0:01] - Admin role
[ 0:28 ] - Fireman, red envelope, break glass procedure
[ 0:36 ] - Red envelope procedure
[ 1:00 ] - Time-limited user roles
[ 1:14 ] - Outro