Interview with global customer experience expert and bestselling author Joseph A. Michelli
Автор: Major Street Publishing
Загружено: 2023-09-06
Просмотров: 309
Описание:
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.
His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author.
His books include The Starbucks Experience, The New Gold Standard, Prescription for Excellence and The Airbnb Way. He has been named one of the Top 5 Customer Experience thought leaders for six consecutive years by Global Gurus.
In this video he shares how he first started his customer experience journey and why he chose Australian telco company Macquarie Technology Group as the subject of his newest book Customer Magic - The Macquarie Way.
The book shares how Macquarie Technology grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company using the magic of customer experience in a market notorious for underserving and overcharging customers – with key lessons for leaders to follow their world-class approach to innovation and business growth.
Available in Australia and New Zealand on 26th September 2023 and globally in 2024. Order your copy here: https://www.customermagic.com.au/
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