How UCaaS Vendors Scare Off Clients
Автор: CX without the BS
Загружено: 2025-07-14
Просмотров: 9
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Are contracts really the reason customers stick around… or are they the reason they want to leave?
In this episode of The CX Without the BS Show, we break down one of the biggest lies in the UCaaS world — that long-term contracts create loyalty. Spoiler alert: they don’t. In fact, we’ve found the exact opposite to be true. At Level365, we’ve built a model around month-to-month flexibility — and it’s keeping clients longer than any locked-in deal ever could.
We’ll unpack what actually happens when you remove fear and friction from the customer relationship, and how that changes the entire tone of the engagement. No legal handcuffs. No “cancelation fees.” Just trust, execution, and consistency — the real drivers of retention that most vendors completely miss.
This isn’t theory. It’s what we see working in the wild with real partners and real clients. You’ll hear why trust beats contracts every single time, and why the vendors who keep pushing 36-month lock-ins are the ones who struggle most with churn and customer satisfaction.
If you’re a technology advisor, UCaaS partner, or channel seller tired of watching your clients get stuck in relationships they regret — this video is for you. We’ll give you a simple but powerful way to reframe the sales conversation and actually win the long game without relying on contracts to do your job for you.
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