Government Scheme Leaves Homeowners in Ruin – And Nobody Cares!

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Insulation / Heat Pump / Retrofit / GBIS / ECO3 / ECO4 Nightmares
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Nature Society‘s Campaigns
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Royal Institution of Chartered Surveyors (RICS) ‪@ricsmediacentre‬
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The Energy Company Obligation (ECO)
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PAS 2035 - Retrofitting Dwellings for improved Energy Efficiency ‪@BritishStandardsInstitution‬
https://www.bsigroup.com/en-GB/insigh...

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Roger speaks with Duncan, a homeowner left without heating for over 2½ years after a failed air source heat pump installation under the UK government’s Eco4 scheme. His experience highlights the serious risks of poorly designed and poorly enforced retrofit projects.

Duncan’s house, a mix of sandstone and brick cavity walls, required careful planning. Instead, installers carried out inaccurate heat loss calculations, fitted undersized radiators, and failed to commission the system. At the same time, solar panels were added without a structural survey, worsening roof damage and forcing urgent repairs.

Beyond one homeowner’s plight, the case exposes systemic flaws: installers chasing grant money over quality, weak oversight of PAS standards, and no effective safety net for consumers left worse off. With only 1 in 1,000 installs properly inspected, thousands of homes face similar risks of high bills, cold rooms, condensation, and structural problems.

Frustrated but determined, Duncan has now launched a charity to help others caught in the same trap. His story is both a warning and a call to action for urgent reform in how government-backed green energy schemes are delivered.


Highlights

❄️ 2½ years without heating after a failed heat pump install.

📉 Flawed heat loss calculations and undersized radiators left the system unusable.

☀️ Solar panels fitted without structural checks caused roof sagging.

⚠️ 65,000+ solid wall homes could face condensation and mould due to poor retrofits.

🛑 No meaningful enforcement or consumer protection in place.

🤝 Duncan set up a charity to support other affected homeowners.

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#homeimprovement #heatpumps #scandal

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