Why Airbnb Suspends Listings (And How to Avoid It)

Описание: Want to outperform the market? Freewyld Foundry's Revenue & Pricing Management service is driving an 18% performance lift for $1M+ STR operators, even in down markets.

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In this episode of Get Paid For Your Pad, Jasper Ribbers breaks down one of the most expensive risks facing STR operators in 2026: Airbnb listing suspensions. With Airbnb removing over 100,000 listings in recent months and tightening quality standards across the platform, a single bad review or guest complaint can now cost operators thousands of dollars in lost revenue and temporary or permanent removal from the platform.

If you are an STR operator who wants to protect your listings, maintain high review scores at scale, and understand exactly what to do when something goes wrong, this episode is essential. Jasper walks through the prevention systems that elite operators use to consistently maintain 4.9+ ratings across 100+ listings, the mindset required to turn guest problems into five-star outcomes, and the exact steps to take if you receive a bad review or suspension warning.

You will hear:

Why Airbnb is prioritizing quality over quantity and removing low-performing listings
How the suspension process works and what triggers warnings, temporary removals, and permanent bans
Why it is possible to maintain 4.9+ ratings across large portfolios (and how top operators do it)
The cleaner communication system that prevents bad reviews before guests arrive
How to own mistakes, make guests feel heard, and recover from service failures
Why some guests leave three or four-star reviews without realizing the damage it causes
How to educate guests on Airbnb's rating system using magnets and messaging
What to do immediately after receiving a bad review to minimize conversion damage
How to request review removal through Airbnb's official process
Why contacting the guest directly (after the 14-day window) can still get reviews removed
How to push bad reviews off the front page using relevant, long-form guest feedback
Why diversifying to Booking.com and direct bookings protects revenue when suspensions happen

We also talk about:

Why "Unreasonable Hospitality" should be required reading for every STR team
How cleaner reporting systems catch broken amenities before guests discover them
Why refunds cost less than suspensions (and when to offer them proactively)
How responding professionally to bad reviews speaks to future guests, not past ones
Why new Airbnb users often misunderstand the rating system and leave unintentional damage
How Booking.com is becoming a viable Airbnb replacement in many markets
Why prevention through systems and mindset beats mitigation every time
How taking ownership and removing ego from guest issues protects your business

🎯 Mentioned in the Episode:

Airbnb listing suspensions and removals
Airbnb's quality standards and review policies
"Unreasonable Hospitality" by Will Guidara
Cleaner training and issue reporting systems
Airbnb review removal process
Guest education on rating systems
Review response strategies
Booking.com as a distribution channel
Direct booking diversification
Freewyld Foundry Revenue & Pricing Management

🔥 Favorite Takeaway: "It doesn't matter what happens. What matters most is how you respond to it. Take your ego out, stick to the facts, and ask yourself: what's the best way to respond?"

📍 Want us to audit your pricing strategy? Get your free, personalized revenue report at FreewyldFoundry.com/report.