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Vulnerable Customers - Customer Services
Автор: Litmos Heroes
Загружено: 2017-12-05
Просмотров: 10144
Описание:
You’re not a terrible person if you’ve ever felt awkward when it comes to helping a vulnerable customer.
Even if you might otherwise have felt entirely comfortable, the laws of political correctness move so quickly, it’s hard to know what’s socially acceptable.
Our course explores how companies can adopt policies that help them to interact with and service vulnerable customers in a considerate way.
We’ll make sure everyone taking it understands exactly what vulnerability means, entails and results in.
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