Global Webinar - Global Business Services: Set-Up and Scale

Описание: On 18th January 2024 we held our first global webinar, the theme for this webinar was Global Business Services: Set-Up and Scale.

Throughout 2023 we saw a significant focus on the HR function being ‘fit for purpose’ and there is an expectation that this will continue and grow further in 2024. With cost efficiency being a key driver, global business services and HR operations are being offshored and outsourced to lower cost regions, with India identified as the top location for this.

The webinar was hosted by our CEO, Stuart Elliott, Stuart spoke to an esteemed panel of expert speakers; Gaurav Yadav, Gaurav Bhalla, Amitabh Makherjee and Kyle Davis, who shared their own local expertise, experiences and challenges of setting up global capability centres from tender, set up and implementation through to scaling.

Key Timestamps:
02:44: Introducing the panel
10:37: How the GBS space has changed and grown over the years
18:10: The main business reason for companies to set up a GBS function and how things improved over the years
21:26: The difficult cultural challenges to navigate when setting up a GBS function in India as a Western organisation
24:15: What the talent looks like in the GBS space
27:54: How AI will affect GBS functions
30:02: What the timeframe looks like for those wanting to set up a GBS function
38:31: The sustainability of a GBS function
42:24: Mitigating the risk when hiring lower level staff in India
47:32: Winning trust between business leaders and GBS staff
53:34: Assessing the potential gaps of cultural communication during the selection process
57:31: GBS standardisation