Exercise: Build a Fully Automated AI Workflow | 3.5 | AI Customer Service Masterclass
Автор: Customerly - AI for Customer Service
Загружено: 2025-10-01
Просмотров: 4
Описание:
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In this video, we’ll create a fully automated AI workflow that collects customer data, sends it to your backend system via REST API, captures the response, and uses that information to dynamically guide the conversation—all without any manual intervention.
You’ll learn how to:
• 🤖 Detect customer intent and trigger the right workflow
• 📝 Collect and store customer data using conversation properties
• 🔗 Send data to your backend via REST API integration
• 📥 Capture and store API responses for intelligent decision-making
• 🔄 Guide conversations dynamically based on API results
• 🧪 Test and validate your automated flow to ensure it works flawlessly
✅ Example Scenario: Imagine a customer requests eligibility verification. Your AI instantly collects their info, checks with your backend, and provides a personalized response—all automatically!
📌 Perfect for:
Business owners, automation enthusiasts, and anyone looking to create powerful AI workflows that save time and scale operations.
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