Customer Service vs Product Quality: what's more important?

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Different companies have their focus on different things. Some are so committed to the quality of their product, they just don't have the time for customer service.

Others are more focused on making their customer experience unforgettable.

But is one of these aspects more or less important than the other? Let's find out!

#customerservice #customerexperience

My name is Anastasia Vladychynska and I've started a Customer Service Revolution in the country where the word "Serve" does not exist. So if you're trying hard to get your whole company provide great internal and external customer service, I'm here to help.

I've started as an Executive in Travel and Tourism and always wanted to find a system around great Customer Service based on values of the Company.

I'm a Certified Customer Experience Executive (OH, USA), Professional Speaker (National Speakers Association in New York City), Adjunct Professor at Kyiv Mohyla Business School and a CEO of my own Consulting Company.

I've been privileged to work with brands like MaxMara, KENZO, VISA, McDonald's, Jabil and many others.

My biggest strength is transforming the mindset of C-suite executives in their attitude to clients and employees.