Why Your Business MUST Shift to Omnichannel Feedback Collection | Feefo

Описание: Are you still relying on just one way to collect reviews? You're missing out!

In this masterclass clip, we break down the three main reasons why businesses are rapidly shifting to an omnichannel feedback strategy:

1) Customer Journeys Have Evolved: Your customers interact with you across multiple touchpoints (SMS, WhatsApp, QR Codes, In Mail) and your feedback strategy needs to follow them.

2) Diverse Customer Base: A diverse customer base requires diverse collection methods to effectively reach everyone.

3) Increase Response Rates: Offering multiple, low-friction options makes it easy and convenient for customers to share their thoughts, keeping engagement high.

Stop missing crucial insights. Learn how to gather a more comprehensive and accurate view of your customer experience.

Ready to build a robust omnichannel feedback strategy? Watch the full masterclass here: 👉    • Masterclass: How to Collect Feedback that ...  

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