Dialpad Webinar: CX Innovation That Fuels Business Growth

Описание: https://www.dialpad.com/au/

In this webinar, Brenden shares practical strategies and real-world examples of how businesses are using AI to drive better customer outcomes, increase team efficiency, and scale effortlessly in today’s digital-first environment.

Walk away with clear insights into how to future-proof your contact centre, including:
• Practical insights into how DialpadGPT, Dialpad’s proprietary AI, is delivering real-time solutions and predictive CSAT to help improve customer satisfaction at scale.
• What AI-powered transcription can do to capture the Voice of the Customer, enabling more effective coaching, quality assurance, and trend analysis.
• How Dialpad’s CRM integrations help teams connect conversations to outcomes and calculate real ROI from contact centre interactions.
• How WFM capabilities powered by AI assist in forecasting demand and uncovering hidden seasonal trends to optimise staffing.

Original broadcast date: 26 June 2025