This Miami Restaurant Has No Menu
Автор: Oysterlink
Загружено: 2026-01-19
Просмотров: 35
Описание:
In this episode of the OysterLink Podcast, Mattia Cicognani shares his journey from academia to the practical world of hospitality, emphasizing the importance of emotional connections in the restaurant business.
He discusses the unique concept of 84 Magic Hospitality, which focuses on simplicity and a no-menu approach, and how curiosity drives customer engagement.
Mattia also highlights the significance of hiring passionate staff, retaining talent, and the irreplaceable human touch in hospitality, while sharing insights on future plans and responsibilities in the industry.
Chapters
00:00 Introduction to Hospitality and Personal Journey
02:15 The Concept of 84 Magic Hospitality
04:28 Non-Negotiable Principles of Hospitality
06:38 Curiosity and the No-Menu Concept
09:25 The Strategy Behind Simplicity
12:41 Rapid Expansion and Maintaining Culture
15:03 Training Staff for a Unique Experience
17:06 Hiring for Passion and Curiosity
19:20 Retaining Talent in a Competitive Market
20:55 The Importance of Character in Hiring
22:16 AI vs. Human Touch in Hospitality
23:57 Advice for Aspiring Hospitality Professionals
25:18 Future Plans and Responsibilities in Hospitality
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