9 Terms You NEED TO KNOW Before Outsourcing | SupportNinja

Описание: Check Out https://spt.ninja/ud9dN to see what outsourcing solutions we offer.
New to outsourcing? Get a better understanding by learning the 9 terms you should know before diving into the BPO industry.

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01 - SERVICE LEVEL AGREEMENT (:30)
02 - CUSTOMER SATISFACTION RATING (:46)
03 - FIRST CONTACT RESOLUTION (1:01)
04 - AGENT (1:34)
05 - IN-APP SUPPORT (2:04)
06 - LEARNING MANAGEMENT SYSTEM (2:19)
07 - NET PROMOTER SCORE (2:37)
08 - CUSTOMER OPERATIONS PERFORMANCE CENTER CERTIFICATION (3:05)
09 - TIME TO FIRST RESPONSE (3:20)
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