Webinar | Defining Good, Delivering Great
Автор: GP Strategies
Загружено: 2016-08-10
Просмотров: 68
Описание:
After spending the past 10 years managing the customer relationship, the concept of “What does Good Look Like” always comes up in conversation. Typically, it comes up AFTER there is already misalignment between client and vendor. To get optimal customer satisfaction, it’s important to have a partnership that defines good and strives to deliver GREAT.
In this recording, Sheri discusses some key strategies around the definition of good, the checkpoints to ensure everyone’s needs are met, and how this allows us to deliver GREAT results. Sheri provides easy-to-understand insights on:
• Tools to use to define GOOD
• Strategies to use to monitor alignment
• How to deliver GREAT
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