DMAIC Project Reducing Abandonment Rates in a Call Center
Автор: Lean Six Sigma Toolbox
Загружено: 2023-02-24
Просмотров: 1036
Описание:
Does Lean Six Sigma work in service industries? Yes! Here's an example of how a call center at one of the world's largest credit card processing companies applied DMAIC to reduce call abandonment rates.
You can complete a project like this one with our help. Sign up for our Lean Six Sigma Green Belt training at https://leansixsigmatoolbox.teachable...
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