The Service of the Future - Business models for digital transformation

Описание: The business of customer service, lifecycle solutions, and spare parts has become an imperative for manufacturers from across all industries. Companies that focus on aftersales and services outper-form their peers in terms of profit and resilience in times of crises. Nearly 50 of such “service champions” gathered in Berlin at the Service Leaders Summit 2023, sponsored by Deloitte. There, we took the opportunity to interview some of them about their digital transformation in service, the trends they see for the future, and finally the key role of service in making our industries more sustainable. Watch our interview with Jessica Poliner, President & Chief Executive Officer at relayr - a Munich Re company.

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