Customer-Focused Leadership in ISO 18295-1:2017 – What It Means & Why It Matters
Автор: Halcyon Consultancy
Загружено: 2025-07-13
Просмотров: 12
Описание:
Discover how ISO 18295-1:2017 places leadership at the heart of customer service excellence. In this video, we break down the key responsibilities of leaders in a contact center and how they shape a customer-centric culture that drives long-term success. Perfect for managers, team leads, and ISO professionals.
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