Bridging the Gap: AI and Digital Tools for Equitable Health Access (Full video)

Описание: In this episode of The RC Executive Lounge, Sandra Gubbine, a senior revenue cycle leader, joins the conversation to discuss how digital tools and AI are reshaping access to care for underserved and Medicare populations.

Sandra walks through how her organization approached a digital-first Medicare enrollment and financial assistance initiative, sharing lessons on denial prevention, patient financing, and balancing multiple priorities inside complex healthcare environments. She explains how they evaluated and partnered with technology vendors, and why alignment with long-term strategy mattered more than short-term wins.

The discussion also explores what it takes to lead teams through change as new technologies, including Agentic AI, are introduced into revenue cycle operations. Sandra shares how she thinks about measurable outcomes, team engagement, and staying anchored to mission-critical metrics while navigating staffing, compliance, and payer pressures.

If you’re a revenue cycle leader, finance executive, or healthcare operator looking to understand how AI and digital workflows can improve patient access while strengthening operational performance, this conversation offers grounded, real-world perspective from the field.

Chapters
00:00 Introduction
00:38 Guest background & career in healthcare finance
01:54 Top challenges revenue cycle leaders face today
10:40 Digital solutions to expand equitable healthcare access
20:35 How innovation is reshaping healthcare RCM technology
29:45 Bold leadership driving the future of RCM in healthcare
38:55 Closing thoughts & key takeaways

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