Operations Management Unit 2, Operations Management mba, Service, SERVQUAL, service quality gap, mba

Описание: MBA 2nd Semester Lectures/Classes Playlist:
BMB201 Business Environment and Legal Aspects of Business :    • Business Environment and Legal Aspect of B...  
BMB202 Human Resource Management :    • Human Resource Management MBA AKTU (Dwived...  
BMB203 Business Research Methos :    • Business Research Methods (Dwivedi Guidance)  
BMB204 Financial Management and Corporate Finance :    • Financial Management and Corporate Finance...  
BMB205 Operations Management :    • Operations Management AKTU MBA (Dwivedi Gu...  
BMB206 Quantitative Techniques for Managers :    • Quantitative Techniques for Manager aktu m...  
BMB207 : Cost and Management Accounting :    • Cost and Management Accounting Lectures (D...  
BMB208 Management Information System :    • Management Information System AKTU (Dwived...  
In this video we have done revision fatafat of Unit 2 of Operations Management subject of MBA Semester 2: Operations Concepts: Services scenario in India, difference between product and
service, characteristics of services, classification of services, product and service design, factors affecting service design, service designing process, service blueprinting, service capacity planning. Dimensions of quality in services, understanding service quality gap, measuring service quality using SERVQUAL model.

Operations Management Unit 2, Operations Management mba 2nd semester, Operations Management numerical, Operations Management mba, Operations Management aktu, Operations Management aktu mba 2nd semester,

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