WSDesk – WordPress HelpDesk & Support Ticket Plugin - Basic Settings

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BEST WORDPRESS CUSTOMER SUPPORT / HELPDESK PLUGIN

WSDesk is a Simple and User-friendly WordPress Support Ticket System Plugin that would help you in managing your customer's queries seamlessly. With WSDesk, all your customer's complaints turn into trackable support tickets, making your job effortless and swift.

WSDesk packs all the features required to set up an online-support, like Ticket creation & management, Email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets and much more.

The complete list of features provided by WSDesk:
-Email Piping: Create tickets directly through emails, and send ticket-responses too via emails.
-Unlimited Agents and Supervisors
-Tabbed Ticket View: See all your tickets on a single page. Open multiple tickets as tabs and access them from the same page.
-Faster Page Loading: AJAX based design helps load info faster. No need to reload the page every time to get updated info.
-Agent Performance Report & Analysis: Get weekly performance report of agents and easily analyze how you can improve customer experience.
-Custom Ticket Submission Form: Create a custom ticket-submission form and add as many fields to it, based on your needs.
-Attachment Support: Attach photos(jpg, jpeg, gif, png), documents(doc, docx, csv, pdf, xls, xlsx, txt) and zip to deal with customers in a better way.
-Auto-Tagging And Assigning: Create custom tags based on issues, products, agents, customers, priorities, etc. and automatically assign a ticket to agents based on the tag.
-Auto-Suggestion System: Get suggestions for support agents while answering the queries or issues.
-Create and Customize Ticket Views based on conditions: Create and customize the ticket view according to your needs, your agents, products, priority, etc. so that everything you want to see is just one click away.
-Triggers & Automation: Create custom triggers based on specific conditions, to perform an action automatically.
-Automated Emails: Send acknowledgment emails whenever a ticket is submitted and replied.
-Agent’s Satisfaction Rating and Customer Feedback Survey: Provide customers with the ability to rate Support Agents and provide feedback about the service being provided.
-WSDesk Backup & Restore: Backup your WSDesk settings and tickets on your system in the form of XML, and restore it on-the-go.
-WooCommerce Integration: Manage your Woocommerce store easily with WSDesk’s seamless WooCommerce integration.