Gefühle sind lauter als Worte | Gennaro Miele | Porsche Bank

Описание: Name of the intervent:
Gefühle sind lauter als Worte: Sentiment-Analyse als Chance zur Steigerung der Kundentreue im Kundenservice-Center

Speaker:
Gennaro Miele, Abteilungsleiter Contact Center, Porsche Bank

Bullet points:
Verbindung von Praxis und Wissenschaft: Sentiment-Analyse vereint Theorie und Praxis
Sentiment-Analyse bei Kundenaktionen: Korrelation von Feedback und tatsächlichem Verhalten
Korrelation von Verhalten, Sentiment und Absicht: Drei Dimensionen für präzise Insights
EU-AI-Verordnung: Einhaltung ethischer und datenschutzrechtlicher Standards für KI

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