TaUB Solutions BRM Brownbag: Building a Powerful BRM Community of Practice with Tyeasha Harris

Описание: In this insightful episode of the BRM Brownbag series, host Suresh G. P. sits down with Tyeasha Harris, a Business Relationship Manager and Strategic Connector at Wolters Kluwer, to discuss the critical process of establishing a thriving Community of Practice (COP) for Business Relationship Management (BRM).

Tyeasha shares her journey from the business side (regional manager for nine years) to becoming the Director of Application Support and finally transitioning into an official BRM role a little over two years ago. She highlights why a COP is essential for turning BRM into a cultural change across an organization.

Key takeaways from this BRM Community of Practice session:

Genesis of the COP: Tyeasha realized that Wolters Kluwer's 31 BRMs were operating differently without complete collaboration or communication, leading her to champion the COP to share best practices and challenges.
Structure and Strategy: Learn how they secured an executive sponsor created the mission based on opportunity statements derived from challenges, and used a BRM-wide survey to define three core pillars: Process and Standardization, Communication and Events, and Resources.
Gaining Buy-in: Discover the WIIFM (What's in It For Me) value proposition, including saving time for IT functions by consolidating meetings and using executive sponsorship to boost attendance.
BRM & AI Integration: Tyeasha discusses how the COP is focusing on Artificial Intelligence (AI) for 2026 noting that AI will help automate low-value, repetitive tasks, allowing BRMs to focus more on strategic customer engagement and building relationships. She advises that AI will only replace the jobs of BRMs who are merely "task managers or order takers."
Advice for Starting a COP: Tyeasha shares her proven dos and don'ts, emphasizing the need to focus on top priorities, secure executive support, and ensure every member's voice is heard.

If you're a BRM leader, practitioner, or an organization looking to mature your BRM function, this video is a must-watch for creating sustainable organizational value.

Want to learn more about BRM? Join the BRMConnect conference in Denver, Colorado, from September 21 to 23.

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TaUB Solutions is architected by seasoned consultants with an average of 17 years of Industry expertise and global experience serving fortune 500 companies. TaUB has its HQ in Bangalore and offices in Singapore and USA

"We have thought leaders recognized with 2 decades of experience in the field of IT Service Management

TaUB has delivered capability building engagements across public and private sectors in India, Singapore, Hong Kong, USA, Australia and New Zealand, Philippines, Malaysia, Thailand, and Indonesia

How are we different?

TaUB sets itself apart from its competition by delivering engagements with practitioner-led experiential learning and Gamification to create Attitude, Behavior and Culture Change (ABC) from start-ups to large scale enterprises

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