From 0 to 4,500 Employees in Just a Few Years: How Matt Optimize CEC with a People-First Approach

Описание: In this episode of Founders Future, we sit down with Matt Johnson, co-founder of Optimize CEC, a company revolutionizing customer experience through a people-first culture. Matt shares his journey from managing contact centers for other companies to starting his own business that prioritizes employee satisfaction.

With over 20 years of leadership experience and previously scaling a company from 80 to 4,500 employees, Matt reveals his secrets to building strong teams and creating a workplace where employees want to stay for the long haul.

He discusses:

How his people-first approach has led to employees following him from company to company for over a decade
The challenges of gaining client trust as a new company competing against established players
His strategy for scaling Optimize CEC by 50% annually and expanding internationally
Why developing great leaders is the key to preventing employee attrition
How innovative AI technologies like accent neutralizing software are transforming the customer experience industry

Whether you're managing a team or building a company from the ground up, Matt's insights on leadership and scaling will help you create a thriving workplace culture where both clients and employees are happy.
Powered by closers.io
_____

Follow us on LinkedIn:   / foundersfuture  

Listen to us on Spotify: https://open.spotify.com/show/2UNPGOl...