How to configure Service Level Agreement ( SLA )- English | AntMyERP

Описание: #SLA #ServiceLevelAgreement #PriorityManagement #AssetManagement #CMMS #CustomerService #MaintenanceManagement

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This video explains how to configure SLA on AntMyERP and Connecting SLA with Contract Branch and Device

When creating an SLA, you can choose between priority-wise and non-priority-wise:

Priority-wise: The system provides types such as low and high, and you can select the priorities, which will affect the SLA on three parameters (RCA, response, and downtime).

Non-priority-wise: In this case, the SLA type will be "No" and you will define the RCA time, escalation process, and downtime.

You can also create higher SLA levels and connect SLAs with contracts and devices.When converting a CRM sales proposal to a contract, be sure to specify the connected SLA. Once selected, the SLA will apply to the devices under the contract. To connect SLAs devicewise, select the customer, go to their contract, choose the relevant product, and connect it with the desired SLA.Watch full video for detailed steps.
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Presently, this video is available in English and Hindi. Stay tuned, as we will soon be releasing all our videos in multiple languages.
Hindi -    • How to configure Service Level Agreement (...  
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