How Mid-Market GCCs Can Compete Globally | Abhilash Raghavan | Dexian India

Описание: Global Capability Centers are no longer built for cost savings alone they’re built to create real capability, drive transformation, and shape global business strategy.

In this episode of Dexian Talks – The GCC Leader Series, we sit down with Abhilash Raghavan, Chief Business Officer at NLB Services, who brings over 25 years of experience and has helped establish 30+ GCCs for iconic global brands including PepsiCo, Delta Airlines, AB InBev, Target, LSEG, and more.

Abhilash shares candid insights on - Why cost arbitrage is now an expectation—not a strategy, and how mid-market companies can successfully build GCCs in India. Why size doesn’t matter, but engagement models do & what separates a GCC leader from a site manager to "GCCpreneur” mindset.

Timestamps -
00:00 – Introduction to Dexian Talks | GCC Leader Series
01:08 – Meet Abhilash Raghavan
03:36 – Why GCCs Matter More Than Ever
05:05 – Is Cost Arbitrage Still Relevant?
06:23 – Capability Over Cost - The New GCC Mindset
07:39 – Does GCC Size Really Matter?
08:05 – BOT, EOR & Alternative GCC Models Explained
10:05 – Who Should Lead a Mid-Market GCC?
12:15 – What Makes a Great GCC Leader Today?
13:18 – Influencing Without Authority
14:26 – Do GCCs Still Need Expats?
15:37 – India as a Global Leadership Hub
16:24 – The Rise of the “GCCpreneur”
17:16 – Building from Scratch
19:09 – Why He Chose to Stay in the GCC Space
20:15 – How IT Services Firms View GCC Growth
22:03 – Build vs Partner: The Future Engagement Model
24:39 – What Defines GCC Success?
25:35 – Sponsorship, Talent & Change Management
28:31 – ROI vs Capability Creation
29:11 – Leadership Changes & Sustaining GCC Strategy

For global CEOs, CFOs, GCC leaders, HR heads, and anyone exploring India as a capability hub, this conversation offers a practical, no-fluff playbook on what actually works.

Subscribe to Dexian India for more conversations with leaders shaping the future of global enterprises.
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