Automate follow-ups for inactive tickets (2025 Zendesk tutorial)

Описание: Keep your Zendesk workspace tidy and ensure no ticket falls through the cracks with this step-by-step guide to setting up automated follow-ups — commonly known as the “Bump, bump, solve” method. This powerful automation strategy helps you re-engage unresponsive customers and clean up inactive tickets without manual effort.

🔹 What you’ll learn in this video:
✔️ How to create a series of automations to follow up on pending tickets
✔️ Setting ticket reminders at 4, 6, and 7 days of inactivity
✔️ How to auto-solve tickets after no response
✔️ Using tags to manage and track follow-up progress
✔️ Creating a trigger to reset the process if a customer replies

Whether you're looking to reduce backlog, improve response workflows, or keep your support queue clean, this tutorial will help you take full control of follow-ups using Zendesk’s ticketing system.