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The power of customer centricity: Transforming experiences
Автор: Collision Conference
Загружено: 2023-07-28
Просмотров: 422
Описание:
The customer experience inside and outside physical restaurants has evolved rapidly. As a result, brands are moving faster than ever before. Join this session as McDonald's chief customer officer Manu Steijaert explores the increasing role of digital within the customer experience and the impact that a collective focus on customer needs can unlock.
Daniela Braun, Valor Econômico; Manu Steijaert and McDonald's
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