How to Build Scalable Workflows with Custom Objects in FreshService

Описание: In this tutorial, Zach discusses the most important function of FreshService - custom objects. He walks you through building a robust application process that is scalable for the long-term. Whether you have multiple apps or have consolidated them into one form, this process can work for you.

Zach also challenges you to start small and gradually build up to a fully automated provisioning process. Learn how to control costs, manage access, and streamline approval processes. Pause the video and follow along with the ideas for your organization. You've got this!

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Feel free to skip some parts!
00:00:00 - Introduction to the importance of custom objects in FreshService
00:00:11 - Building a robust and scalable application process
00:02:05 - Explanation of custom objects as databases for workflow data
00:02:28 - Example of managing applications using custom objects
00:05:12 - Final workflow demonstration using custom objects
00:09:18 - Recommendation to add category and subcategory columns to custom objects
00:09:50 - Scalability and starting small with custom object implementation
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