Hospitable Town Hall, July 9, 2025 - Guest Portal

Описание: This Hospitable Town Hall covered various aspects of the company's operations, including new hires, product updates, and upcoming events. A significant focus was placed on the redesign and enhancement of the guest portal, aiming to improve user experience, security, and functionality. The team also discussed new features such as upsells and security deposits, as well as upcoming workshops and community engagement initiatives.

Timestamps:
0:00 - Introduction & New Team Members
The team announced two new sales team members and highlighted several open job positions, including sales development representative, customer success management, connectivity senior PM, senior growth product designer, and technical support engineer roles.
7:30 - Guest Experience
The team discussed the evolution and future of the guest portal, emphasizing its role in enhancing the guest experience and reducing friction. They explained that the guest portal should serve as a centralized hub for managing guest information and interactions, aiming to improve efficiency and brand perception.
16:33 - Enhancing Guest Portal Experience
The Hospitable team outlined their approach to improving the guest portal, using the double diamond framework, and emphasized the need to focus on the user experience beyond just features. They highlighted that the portal should reflect the property's hospitality and create a memorable first impression for guests.
24:26 - Guest Portal Demo
The team demonstrated the new portal's features, including personalized branding, a simple interface, and the ability to use a custom domain. They timed the identity verification process, which took about 1 minute.
33:05 - Guest Portal Upsell Configuration Overview
The team explained how to configure and customize upsell products, including early check-in, late checkout, and custom items like a welcome basket and pool heating. They showed how to set pricing, add images and descriptions, and configure payment methods and payout options. Hospitable also demonstrated the guest checkout process, including entering payment information and receiving a purchase confirmation email.
44:55 - Future Updates to the Guest Portal
The team talked about the plans for the Guest Portal and new features coming up, including alteration requests, improved access control, and more.
47:55 - Direct Updates
The team announced expanded tax remittance for Direct Premium bookings in Utah and ongoing improvements to alteration requests.
50:05 - Owner's Portal Updates
The team discussed the new owner experience portal available for the Mogul plan, and upcoming features like calendar integration and customizable dashboards.
52:31 - Upcoming Hospitable Events
56:55 - Q&A