Episode 12 - All Aboard: Onboarding

Описание: From The Darkhorse's Mouth Episode 12

In this episode of From The Darkhorse's Mouth, Dan and Carly Garzella are joined by Steven Harris, Franchise Owner at Journey Payroll & HR.

The discussion begins with why onboarding is mission-critical after hiring, linking strong starts to higher retention, faster early productivity, and better employee satisfaction. From there, we map out what a great program looks like in the first week, month, and quarter: thoughtful preboarding, a clear day-one plan, culture and values immersion, defined role expectations, mentor support, and smooth logistics from tools to systems access.

The episode then surfaces the biggest pitfalls that derail new hires: overwhelm, vague expectations, lack of feedback, remote isolation, and haphazard training - and how to avoid them. We share a real-world example of how firms like CHS structure onboarding for their placements, illustrating what “good” looks like across different environments and roles.

Next, we get practical on measurement and enablement: the KPIs that matter (time to productivity, 3/6/12-month retention, new-hire satisfaction, error rates, ramp time) and the tech stack that keeps everything consistent: digital checklists, LMS modules, peer mentorship, feedback loops, and remote onboarding tools.

Finally, we wrap with a simple, actionable checklist leaders can implement now and a cadence for continuous improvement, so onboarding becomes a repeatable system that builds confidence fast, embeds culture early, and sets every new hire up to succeed.

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