Amit Kumar - BPO Quality, CX and Ops Transformation Leader - 10 March 2026 Ver 2.0
Автор: Rod Jones
Загружено: 2026-03-15
Просмотров: 15
Описание:
In this episode of RodsPod – Contact Centre Showcase, Rod Jones speaks with Amit Kumar, a global contact centre quality and transformation specialist with over 20 years’ experience.
They explore the evolution of contact centre quality assurance, the growing role of AI and speech analytics, and why South Africa’s empathy-driven customer engagement is becoming a powerful differentiator in the global BPO industry. The conversation also addresses the balance between automation and human connection, and why the voice channel remains essential in customer experience.
Contact Details :
Amit Kumar [email protected]
linkedin.com/in/amit-kumar-2448a217
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