Rohan Kochar: Strategy & Profitability Leader | IIM Calcutta | OYO - CX with Chopra

Описание: Welcome to our podcast where we dive deep into the world of strategy and profitability with Rohan Kochar, a seasoned leader with extensive experience from IIM Calcutta, Accenture, and OYO. In this episode, Rohan shares invaluable insights and his wealth of experience in enhancing Customer Experience (CX).

Rohan breaks down the end-to-end customer journey, from pre-sales to post-sales, and underscores the importance of consistency across industries. Learn about the importance of clear CX strategies, cross-team collaboration, and agility in adopting new trends and technologies.

Airbnb Case Study: See how Airbnb disrupted the hospitality industry with seamless connections and personalized experiences.

Don’t miss out on this insightful conversation that delves into how AI and strategic planning are revolutionizing customer experience! 🌐✨

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