The Customer Isn't Always Right (But Why Do You Do This?)

Описание: Is the customer always right? No..... But they’re not always wrong either.

Let's talk about why arguing with customers over principle usually costs you more than it’s worth. Most people aren’t trying to scam you, they just want the problem fixed. When something goes wrong, your job as a business owner is to listen, resolve the issue, and look for the lesson. Was there a breakdown in process? Were expectations unclear? Were there warning signs you ignored?

Yes, there will always be a small percentage of bad actors, but don’t let the few ruin how you treat the many. Strong businesses don’t fight customers… they learn, fix, and move forward. And how you handle the problem matters just as much as the problem itself.

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Books I Recommend to Help You Take Your Business to the Next Level
👉 Start with WHY by Simon Sinek: https://amzn.to/4kR7P8V
👉 Profit First by Mike Michalowicz – https://amzn.to/3nBsCRC
👉 eMyth Revisited by Michael Gurber - https://amzn.to/3bMDTeR
👉 The 12 Week Year - Brian Moran & Michael Lennington - https://amzn.to/3R54Smi
👉 How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off – Donald Miller - https://amzn.to/4bvCDX8
👉 Atomic Habits by James Clear - https://amzn.to/3kpXs1m
👉 Building a Storybrand by Donald Miller - https://amzn.to/3y5t0fS
👉 The ONE Thing by Gary Keller & Jay Papasan - https://amzn.to/3yciFi7

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👉 DISCLAIMER on Affiliate Links: I occasionally will have some affiliate links & I do earn a small commission but at no cost to you. I only recommend companies or items that I believe will save you time, money or help make your business better

👉 DISCLAIMER: I am not an attorney, CPA, insurance agent or financial advisor. My videos/podcast are for entertainment & educational purposes only and should not be construed as tax, legal, insurance or financial advice. Please seek out a qualified CPA, attorney, or specialist as needed. I’m sharing my experiences with my businesses and those I have worked for and/or helped coach.