Harnessing AI to Transform Your Service Management with Faysal Ali | Halosphere Masterclass
Автор: Halo
Загружено: 2025-07-25
Просмотров: 1409
Описание:
Faysal Ali, Halo's AI Product Owner, provides a detailed overview on how to configure and get the most out of Halo’s AI module - from setting up your OpenAI or Azure connection, to enabling ticket suggestions, insights, and chatbot functionality. You’ll learn how to configure vector matching, AI-generated responses, custom runbooks, conversation summaries, and automated surveys. The session also covers how to tailor virtual agents for both agents and end users using prompt instructions, JSON objects, and chat flows.
Try HaloITSM for free: https://trial.haloitsm.com/trial/signup
Find out more about HaloITSM:
Website: https://haloitsm.com/
LinkedIn: / usehalo
Subscribe: / @usehalo
Connect with Faysal: / faysal-a-95a694133
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