CIS-DF- Day2 - SN Capabilities - Exam Overview - Foundation vs Transactional vs Infrastructural Data

Описание: ServiceNow Overview

ServiceNow is an intelligent platform supporting end-to-end digital transformation.
Divided into five major areas: Customer, IT, Employee, Operations, Developer.
Core concept: Digital workflows connect all areas.



Now Platform Capabilities

Base functionalities like CMDB and CSDM are essential.
Common Data Foundation acts as the base for all modules (similar to a building foundation).



CMDB & CSDM

CMDB: Stores infrastructure components (servers, networks, etc.).
CSDM: Governs services provided to customers across multiple domains.
Both are critical for ServiceNow implementations.



Flow Designer vs Advanced Work Assignment

Flow Designer: Automates processes (e.g., task creation, email notifications).
Advanced Work Assignment (AWA): Assigns work based on skills and availability.



Data Types

Foundation Data: Core, stable data (users, locations, departments).
Transactional Data: Dynamic, lifecycle-based (incidents, changes).
Infrastructure Data: IT components supporting processes.



Trusted Sources & Governance

Data accuracy is crucial for decision-making.
Sources include Active Directory, SAP, etc.
Governance ensures correct ownership and updates.



Exam Details

ServiceNow Data Foundation Certification is mandatory for advanced certifications after Jan 2026.
Free attempt available until June 30 if official training is completed.
Exam focuses heavily on governance (35%), scenario-based questions.