Turning Returns into Revenue: Rich Bulger on Reverse Logistics and Circular Strategy | OPENeX 2025

Описание: At the ACE Air Cargo Event 2025 & OPENeX 2025 in Liège, Rich Bulger, founder of "All Things Circular" and author, explains why cross-border returns are the hidden profit leak in e-commerce and how to turn them into value. Drawing on his experience building Verizon’s trade-in and global returns programs, Rich breaks down practical ways to reduce “bad returns” before they happen and design “good returns” that fuel the circular economy through lease, trade-in, and product-as-a-service models. He shares actionable tactics to keep products in circulation, recover margin, and build smarter reverse logistics that scale.

In this interview
The cost of unmanaged returns in cross-border e-commerce
How to prevent bad returns using better data, UX, and policies
Designing good returns: trade-in, lease, product as a service
Reverse logistics tactics that recover value and protect margin
Why OPENeX masterclasses matter for next-gen operators

#OPENeX2025 #ReverseLogistics #ReturnsManagement #CircularEconomy #EcommerceLogistics #TradeIn #Refurbishment #SupplyChain

With the correct execution, eCommerce can be the true driver of business growth globally. OPENeX2025 delivered a high-quality conference program with international and regional speakers who possess vast experience and solid track records in their fields.

#OPENeX2025 #NeXAcademy #EcommerceLogistics #SupplyChain #ReverseLogistics #CircularEconomy #Fulfilment #Talent

About NeX e-Commerce
NeX is an international group of experts, that advances the interests of the e-commerce supply chain logistics industry, powered by Neutral Air Partner.
NeX consists of industry-leading logistics providers, committed to delivering flawless Omni-Channel fulfilment operation, cross-border transportation, distribution, return logistics and end-to-end e-supply chain management.
NeX provides a global platform to engage with e-commerce logistics professionals and suppliers to the trade, sharing a passion for business excellence and committed to delivering higher levels of sophistication.
https://nex-network.com/about-nex/

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