Top ITSM Tools pt. 2 - Trends & Top Software Options

Описание: Visit our website for a list of the top ITSM options on the market today: https://technologyadvice.com/blog/inf...

This is the part 2 to our previous video on ITSMs. You can find the previous video here:    • Top ITSM Tools pt. 1 - Main Features & Top...  

Information technology service management (ITSM) is the implementation, regulation, management, and delivery of IT services, policies, and procedures within a company. This includes everything from planning, creating, delivering, and supporting IT service requests.

ITSM practices are how IT teams manage the end-to-end delivery of services to the client and are critical to the customer journey and operational efficiencies within the business. ITSM can also have an impact on the employee experience, as redundant tasks are automated and workflow is streamlined.

➤ CHAPTERS
0:00 - ITSM Intro
0:42 - ITSM Trends
1:52 - Spiceworks
2:26 - Symantec
2:52 - Autotask
3:31 - SysAid
4:19 - Visit our website!

Original article: https://technologyadvice.com/blog/inf...
Written by: Tamara Scott
Hosted by: Kyle Heildebrand
Edited by: Miguel Potestades

Footage courtesy of Spiceworks, Symantec, Autotask, and SysAid.

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https://technologyadvice.com/?utm_sou...
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