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Relationship Between Service Quality & Customer Satisfaction
Автор: Marianne Hickman
Загружено: 2018-02-12
Просмотров: 16676
Описание:
Service quality and customer satisfaction are not the same thing. Understanding the difference will help you provide them both better. As entrepreneurs, it is our job to find ways to increase our service quality and customer satisfaction. Here are the areas we'll discuss, whether for a successful product or service-based business:
1. Consistency
2. Accessibility
3. Delivery and fulfillment
4. Exceed expectations
5. Request for open feedback
Watch and Enjoy!
Marianne DeNovellis
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Video by Nate Woodbury
BeTheHeroStudios.com
/ natewoodburyhero
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