Office English #5 - Answering Phone Calls at Work
Автор: Office English
Загружено: 2025-11-11
Просмотров: 61
Описание:
Enhance your business English skills with 10 practical phone conversations commonly used in the workplace. This video features each scenario twice to help you grasp and practice essential phrases for answering phone calls professionally. Perfect for learners aiming to sound confident and natural during office phone interactions. Improve your communication and boost your career success with these real-life business English examples.
#BusinessEnglish #EnglishConversation #WorkplaceCommunication #EnglishforMeetings
#BusinessEnglish #OfficeEnglish #OfficeTalk #BusinessEnglishRewind #BizEnglishRewind
00:21 1. Answering a Routine Inbound Call and Taking a Message
04:35 2. Making an Outbound Call to Schedule a Follow-up Meeting
08:43 3. Transferring a Call and Internal Handoff
12:28 4. The Internal Call - Coordinating a Project Update
16:28 5. Dealing with a Gatekeeper
20:38 6. Handling a Customer Complaint and Documenting the Issue
25:37 7. Financial Inquiry: Delayed Payment
30:23 8. Technical Support: Resolving a System Issue
34:37 9. Cold Call: Offering Competitive Insights and Handling Objections
38:34 10. Crisis Communication: Providing Difficult News
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