Why Swiss Airlines Sets the Service Standard | Blake Morgan
Автор: Blake Morgan
Загружено: 2024-06-13
Просмотров: 573
Описание:
I was in Switzerland last week and I had the most incredible experience flying there with Swiss Airlines. From a surprise first-class upgrade to the crew's personalized attention, every moment of my journey felt valued.
I think the whole airline industry should study Swiss Airlines and how service-oriented their culture is.
Do you have a similar story to share about your recent trip?
#CX #customerexperience #SwissAirlines #Switzerland
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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. https://blakemorgan.substack.com/
Visit her website here: https://blakemichellemorgan.com/
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