Agentic AI for Local Government | Autonomous AI Agent in Action

Описание: Contacting your council shouldn’t feel like hard work. But for many citizens, it still does. Long queues, complex menus and having to repeat yourself are all too common.
That’s where Agentic AI makes the difference.

Liberty Converse uses an autonomous AI agent to handle citizen contact across any channel - phone, SMS, or web chat - quickly, securely, and without the hassle. This is AI built for local government digital transformation.


With one intelligent agent, councils can:
✅ Automate routine enquiries (like council tax balances or bin collections)
✅ Validate citizens securely without handoffs
✅ Log cases instantly and update the right team
✅ Provide consistent service across every channel
✅ Support revenues & benefits, waste services, and even social care
✅ Improve citizen satisfaction while reducing staff workloads
✅ Deliver cashable savings and smarter digital transformation

This isn’t just AI at the front door. It’s Agentic AI that powers real services for councils and citizens.

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🔎 Chapters

00:00 Intro – Why council contact feels hard
00:10 Where AI makes the difference
00:28 Agentic AI in action – council tax enquiry
01:01 Automating payments & direct debit setup
01:23 Logging waste service requests automatically
01:50 Supporting social care information requests
02:18 Multi-channel follow-up with context remembered
02:36 One autonomous AI agent for local government
02:50 Liberty Converse – driving digital transformation

This intelligent agent understands citizens' needs, allowing for seamless interactions without the hassle of menus or repeated information. For instance, when Alina inquires about her council tax balance, the AI not only provides the information but also suggests setting up direct debits. Additionally, it efficiently handles her requests regarding missed bin collections and social care support, all within a single conversation. This innovative approach ensures a cohesive and user-friendly experience in local government communication.