Shopify Order Tracking Page and Emails [2026 Tutorial]

Описание: Shopify order tracking: set up a tracking page and emails customers use.
Try for free: https://go.ringly.io/order-tracking ($99/mo covers the first 50 phone conversations, then $1.99 each, 30-day money back)

Where is my order is one of the most common support tickets and calls in ecommerce. Most of them come from customers who don't know when their package will arrive, so the fix starts before they order.

Show the delivery date before checkout, like Gymshark's 3 to 6 working days. In Shopify you turn this on under Settings, Shipping and delivery, Estimated delivery dates.

Then give people a way to check their order themselves: a track your order page in your footer, an order confirmation email with a tracking button, a shipping email with the carrier's tracking link, and a delivered email. If an order is going to be late, email them before they email you. Shopify has templates for these under Settings, Notifications.

Some people will still reach out. A help center with order articles, live chat and a contact form catch most of them. For the ones who call, an AI phone agent connected to Shopify can look up the order and give the status on the call. That is what Ringly.io does.

Chapters
00:00 Stop where is my order tickets
00:31 Show the delivery date before checkout
01:11 Shopify estimated delivery dates
01:44 Order tracking page
02:11 Order confirmation email
02:40 Shipping and delivered emails
03:35 Delayed order email
04:13 Shopify shipping confirmation template
04:51 Help center for order questions
05:18 Live chat for order status
05:39 Contact form
06:17 Automate WISMO calls with AI

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#Shopify #OrderTracking #CustomerSupport