Is Zomato/Swiggy Packing Charge a SCAM??

Описание: On 30 May 2019, Vijay Gopal, a Hyderabad-based anti-corruption and consumer rights activist, placed an online order on Swiggy’s app for two items from KFC — Smoky Red Rice Bowl and Pepsi, from KFC. This ideally should have amounted to Rs 216.66, including GST. Unfortunately, an additional Rs 33 was levied (plus GST). By the time payment was made, the bill amount came up to Rs 250. The extra Rs 33 he paid was for “packing charges”.

However, when the physical bill came with the food delivery, Vijay was surprised to see that these “packing charges” had been replaced with “delivery charges”, even though the soft copy of the bill on his phone cited the former. In the original complaint, he notes that such packing charges were collected by the restaurant and that the aggregator (Swiggy) claimed it was “helpless in this situation”. This, he believes, is a classic case of the aggregator and the trader (KFC) colluding and shifting their operating costs to consumers.

Source- The Better India: http://bit.ly/3Ga0m2R

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